Noah Kareus
Seattle, Washington

Summary
"Noah is a versatile UX design lead with extensive experience managing complex projects across diverse domains, including cybersecurity, regulated cloud, trust & safety, and customer support. He's a recognized expert in design sprints, workshops and facilitation, having led over 36+ globally at Google and 8+ time instructor of Google's internal 'Intro to Design Sprints' course."

Experience

Expert Design Sprint Facilitator & UX Strategist Google | 2015 - Present

  • Facilitated 36+ diverse workshops, sprints & events globally: Led sprints across various product areas (customer service, advertising, cybersecurity, disinformation, intel, trust & safety, immigration, and AI), pioneering innovative methods for participant psychological safety.

  • Instructed 8+ "Intro to Design Sprints" courses: Mentored individuals across roles and product areas in the Design Sprint methodology with teaching, office hours and sharing knowledge in a variety of venues.

  • Key Projects & Contributions:

    • Sprint-mmm (Sprint Methods for Meaningful Moments): Developed and facilitated design sprints for sensitive Trust & Safety topics in a remote environment, adapting the classic structure with 'pre-flight' activities and prioritizing the 'Understand' phase. Created novel empathy-building methods like 'Tweet to Self', 'dowsing' and immersive activities to generate authentic, empathetic understanding and meaningful solutions. These adaptations improved virtual collaboration, fostered a sense of safety among participants, and earned praise for optimizing hybrid work models. 

    • Immigration Design Sprint 2023: Single-handedly designed and facilitated a 3-day workshop to envision a national immigrant legal content hub. Generated impactful concepts addressing information overload, misinformation, and language barriers. New Way Now: Justicia Lab provides immigrants with legal guidance in 30 seconds using AI

    • Facilitated sessions at Google Sprint Relay 2021 and other events: Contributed to concepting "A Platform for the Future of Collaboration" and showcased design sprint expertise at various Google events.

Senior Interaction Designer Google Trust & Safety | Seattle, WA | 2020 - Present
Currently leading UX strategy for Trust & Safety tooling and systems, driving significant improvements in operational efficiency, collaboration, and strategic vision. Key Projects:

  • Intel Collections Tool & Tactical Intel Platform: Led the UX design of a new, integrated Intel platform significantly enhancing Google's threat intelligence capabilities by improving OSINT threat detection, reducing log collection time by +10%, and increasing agent satisfaction. The Tactical Intel Platform's automation and 'Suggestions Engine' saved analysts over +500 hours annually.

  • T&S Data Hub: Created a unified data platform that was praised for its usability and for improving data discoverability.

  • SD Efficiency Tracker: Designed a centralized platform, replacing a complex system of 25+ error-prone spreadsheets and dashboards, and streamlining data capture and calculations to significantly improve operational efficiency.

  • T&S Ecosystem Map: Directed the design of an interactive map visualizing complex T&S operations to facilitate collaboration, decision-making, and onboarding.

  • T&S Tech Virtual Summit: Designed and facilitated a summit on AI-powered counter-abuse solutions, fostering cross-functional collaboration and generating actionable insights.

Interaction Designer Google Security Investigation Tools, Google Cloud | Zürich, Switzerland | 2017 - 2019

  • UX Design Lead for Assured Workloads: Empowered customers to run sensitive and regulated workloads in the cloud while meeting compliance requirements.

  • Led Investigation Tool Redesign: Collaborated with security engineers and analysts to completely redesign global security investigation tooling, increasing analyst satisfaction and reducing investigation time.

  • Developed Actionable Investigation Overview: Led a UX team to create an effective overview that helped analysts explore and curate high-quality investigation stories.

Interaction Designer Google Customer Support Tooling | Irvine, California | 2015 - 2017

  • Led Front-End Redesign: Spearheaded the redesign of internal global customer support tooling, resulting in decreased DSAT scores and improved agent satisfaction.

  • Pioneered "Smart Troubleshooters": Designed the first "Smart Troubleshooters," transforming how agents discover, diagnose, and resolve customer issues.

  • Enhanced "Consults" Experience: Improved the interaction between agents and subject matter experts, leading to faster and more confident issue resolution.

  • Established UX Office Hours: Provided sitewide UX guidance for diverse teams lacking dedicated UX support.

Education
Bachelor of Fine Art, Graphic Design
California State University, Fullerton
Fullerton, CA
2012

References
Available upon request.



noah@noahkareus.com

noah@noahkareus.com